Skills
Hospitality & Guest Experience: Luxury retreat operations; High-end customer service delivery; Guest satisfaction & retention strategies; Personalized guest engagement; Complaint resolution & guest recovery; VIP guest handling
Operational Management: Front office leadership & supervision; P&L management & cost control; Performance monitoring & reporting; Upselling strategy implementation; Revenue optimization; Room inventory & occupancy control; Check-in/out process efficiency
Team & Staff Leadership : Recruiting, mentoring & onboarding staff; Multicultural team management; Staff training & coaching programs; Shift scheduling & coverage planning; Conducting team meetings
Technical & Digital Skills: OPERA/Fidelio PMS; Microsoft Office; Medalia (Guest Voice); Guest Experience Platforms; Internet marketing & digital branding (personal website + social media)
Interpersonal & Soft Skills: Adaptability & flexibility in seasonal roles; Problem-solving & conflict resolution; Communication & collaboration; Emotional intelligence in guest relations; Professional discretion & confidentiality
Languages : English – Proficient; French – Advanced; Romanian – Native
Education Credentials: Master Certification in Hospitality Management – Cornell University: International Hotel Management Diploma – AHLA; Commerce & Tourism Studies – Academy of Economic Studies
About
With over two decades in hospitality across Greece, Romania, and the UAE, I’ve led dynamic teams and elevated guest experiences in luxury resorts, city hotels, and serviced apartments. My career began in front office management and evolved into hotel operations leadership, where I consistently drove performance, optimized procedures, and increased revenue. Whether launching pre-opening operations or navigating seasonal pressures, I adapt swiftly and lead with empathy and precision.
From handling high volumes in Dubai's vibrant hotel scene to designing staff development programs for Romanian resorts and orchestrating personalized service touchpoints in Greece, I’ve consistently turned challenges into opportunities for excellence. I’ve recruited and mentored multicultural teams, implemented effective upselling strategies, and maintained brand standards in fast-paced environments. My work is guided by a strong operational mindset, guest-centric philosophy, and fluency in three languages—making every interaction smooth and tailored.
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