Skills
Operations & Commercial Leadership
• Multi-Site & Regional Operations Management
• P&L Management & Commercial Performance
• KPI Reporting, Performance Analysis & Sales Growth
• Workforce Planning, Inventory Management & Retail Compliance
People Leadership
• Leadership Development, Coaching & Mentoring
• Performance Management & Succession Planning
• Recruitment, Talent Development & Employee Engagement
• Change Management & Cross-Functional Leadership
Customer & Business Management
• Customer Experience & Service Excellence
• Stakeholder Engagement & Strategic Partnerships
• Relationship Management & Conflict Resolution
Systems & Technology
• Microsoft Excel & Microsoft Office Suite
• POS, Retail Analytics & Inventory Management Systems
About
Experienced retail and operations leader with over 7 years of management experience across Australia and Japan. Most recently managed six luxury ski retail stores in Niseko Ski Village, leading international teams and delivering exceptional guest experiences. Passionate about snowboarding, customer service and team leadership, I'm relocating to Banff, Alberta, Canada for the winter season and am seeking a management opportunity, preferably in the retail space where I can contribute to a high-performing team while enjoying the mountain lifestyle.
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