Skills
Microsoft work
Microsoft excel
Customer Service: Providing exceptional service, addressing guest needs, and ensuring a positive experience.
Communication: Effectively interacting with guests, colleagues, and management, both verbally and in writing.
Problem-Solving: Handling complaints, resolving conflicts, and managing unexpected situations with professionalism.
Time Management: Prioritizing tasks, managing time efficiently, and working under pressure in a fast-paced environment.
Teamwork: Collaborating with a diverse group of colleagues to achieve common goals and deliver seamless service.
Attention to Detail: Ensuring accuracy in orders, cleanliness, and overall guest satisfaction through meticulous work.
Adaptability: Adjusting to different roles, environments, and guest needs quickly and effectively.
Sales and Upselling: Promoting products and services, enhancing guest experiences, and increasing revenue.
Multitasking: Juggling multiple responsibilities, such as taking orders, managing bookings, and addressing guest inquiries simultaneously.
Cultural Awareness: Interacting with guests from various cultural backgrounds, understanding their needs, and respecting differences.
Crisis Management: Staying calm and making quick decisions during emergencies or high-stress situations.
Leadership: Leading a team, training new staff, and taking initiative to improve service standards.
Technical Skills: Using point-of-sale systems, reservation software, and other industry-specific technology.
Organization: Keeping track of schedules, managing supplies, and ensuring all aspects of service run smoothly.
Emotional Intelligence: Understanding and managing emotions, both your own and others, to create a positive environment.
Hospitality-Specific Knowledge: Understanding industry trends, food and beverage standards, and luxury service protocols.
About
Hello! My name is Grace, a 21-year-old recent university graduate with a passion for adventure and hospitality. As I embark on the next chapter of my journey, I'm eager to combine my academic achievements with my love for the outdoors by taking on a ski season role for the 2024/2025 season. With a strong background in high-end hospitality and a deep enthusiasm for providing exceptional guest experiences, I am ready to bring energy, dedication, and a positive attitude to any team. Whether it’s chalet hosting, guest services, or an Alpine nanny position, I’m excited to contribute my skills and create unforgettable memories for guests in the beautiful ski resorts.
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