Skills
Operational Management
Business operations oversight across multiple service lines
Process improvement and workflow optimization
Budgeting, resource allocation, and cost control
Vendor management and contract negotiation
Inventory management and procurement
Hospitality & Customer Experience
Guest experience enhancement in luxury and high-volume settings
Front desk and rooms division management
Staff training in service standards and hospitality best practices
Coordination of housekeeping, maintenance, and guest services
Leadership & Team Management
Team leadership and performance management
Staff scheduling and task delegation
Conflict resolution and problem-solving
Building and motivating high-performing teams
Business Development
Real estate transactions and customized excursions
Client relationship management
Development of new business opportunities and service offerings
Administrative & Financial Skills
Accounts payable and financial record management
Reporting and maintaining compliance with company policies
Data-driven decision making
Languages & Communication
Fluent in English and Spanish
Strong interpersonal and cross-cultural communication
Training program development and delivery
About
I bring over 20 years of experience in hospitality, operations, and business management, with a proven record of driving service excellence and operational efficiency. As the founder and operator of OYA SAM Group SRL, I led multi-service operations spanning upholstery, real estate, and excursions, overseeing budgeting, process improvements, and vendor negotiations to boost profitability. My previous leadership roles in top resorts and hotels, including Meliá Caribe and Villa Caletón, honed my skills in guest experience management, team training, and process optimization.
Fluent in English and Spanish, I thrive in multicultural environments and excel at building strong client and vendor relationships. My ability to balance strategic oversight with hands-on operational management makes me a strong fit for roles requiring both leadership and execution.
I look forward to the opportunity to bring my skills and experience to your team and contribute to your organization’s continued success.
Sincerely,
Carlos Manon
Profile Photo
