Anastasiia Astrakhantseva

Skills

Excellent customer service, PRO Communication, teamwork & leadership, Proficient in Microsoft Office, Proficient in PMS Opera, time management, conflict resolution, attention to details

About

Client-focused hospitality professional with a degree in Hospitality Business and international experience in premium service environments. I have worked in 5-star hotels such as LOTTE Moscow and Rixos Sochi in Guest Relations, providing personalized service and creating positive guest experiences.
Currently based in Valencia, Spain, I work as a Client Services Manager in the beauty industry, where I continue to focus on client satisfaction, strong communication, and attention to detail. I enjoy working with people and thrive in multicultural environments.
I speak Russian, English and Spanish. Friendly, open-minded, and service-oriented, I am always focused on delivering high-quality customer experiences.