JOB SUMMARY
Service guests, escort guests to table when appropriate and offer to deliver food orders to guest tables according to hotel specification, courteously and efficiently. Also assist in the maintenance, cleanliness of the restaurant area and equipment.
PRIMARY JOB FUNCTIONS
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of restaurant
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Maintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
Strictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Maintain complete knowledge of Micros and manual systems
Complete opening duties as assigned
Ensure correct silverware is placed for each course in a timely manner
Direct guest to restrooms as outlined with BVLGARI standards
Check and replenish beverages
Retrieve food orders from kitchen and serve to guests
Open and serve wine / champagne bottles
Prepare and serve coffee drinks and tea
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
Complete all closing reports as assigned and leave duty after reporting to Manager/Supervisor
