At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure.
To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.
RESPONSIBILITIES
You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:
FRONT & BACK OFFICE
- Managing communication with guests before, during and after their stay, via phone, chat or email.
- Managing our mailbox; your goal is Inbox Zero
- Liaising with guests so they complete their online check-in prior to arrival
- Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
- Upselling and cross-selling
- Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
- Collecting feedback from guests to keep improving our services
RESERVATIONS
- Controlling and managing reservations booked instantly in our Property Management System
- Preparing proposals for individuals and groups
- Closing and managing direct reservations
CONCIERGE
- Arranging some extra services for our guests, such as airport transfers and at-home massages
- Coordinate and organize extra services with our partners and on-the-ground staff
- Handling the invoices for such extra services
HOUSEKEEPING & MAINTENANCE
- Organize and coordinate cleaning with our different providers
- Communicate and coordinate maintenance issues with our on-the-ground staff
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.
KEY INFORMATION
The application journey has 4 key steps:
- Step 1: screening call for selected candidates
- Step 2: case study
- Step 3: video interview with our Operations Supervisor
- Step 4: reference check
