Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.
Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.
Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.
This position is a 43,5 hours contract 100%) per week - to be filled for a duration of 5 months, starting from 27th of November 2026.
🎯 Rôle :
Bramble Ski by Le Collectionist, is looking for a highly motivated and experienced Onsite Concierge & Operations Assistant during the winter season.
As an Onsite Concierge & Operations Assistant, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will assist overseeing housekeeping, and property presentations are maintained to the highest standard at all times.
This is a hands-on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest-focused environment.
✨Responsibilities:
Guest Experience & Concierge Services
Act as the main point of contact for all guest requests, from arrival through departure
Deliver personalised and discreet service, anticipating guest needs and preferences
Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)
Manage feedback and resolve issues proactively to ensure total guest satisfaction
Team Leadership & Daily Operations
Lead and support the front-of-house and housekeeping team within the resort
Oversee daily routines with the Operations team and ensure we uphold Bramble Ski’s hospitality standards
Work closely with the Housekeeping Manager and Chef (where applicable) to ensure seamless guest service
Motivate your team through example, feedback, and active involvement in daily duties
Property Oversight & Logistics
Ensure the properties are always impeccably presented and stocked with necessary supplies
Carry out regular inspections and promptly report or resolve any maintenance or technical issues
Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup
Manage inventories and contribute to smooth changeover days
Communication & Coordination
Serve as the link between guests, resort staff, and central management
Coordinate with the Pre-arrival for seamless guest handovers
Ensure smooth internal communication to maintain high levels of service and operational efficiency
⚠️ Working Hours and Specific Requirements:Â
Bramble Ski operates under the CCNT (Swiss hospitality collective agreement). Due to operational requirements, work on Saturdays and Sundays is expected, particularly during high season.
Schedules are organized on a rotating basis and shared at least one week in advance in coordination with the resort team, in line with CCNT working time and rest period regulations.
Overtime is managed in accordance with CCNT rules and compensated either through time off in lieu or payment, as applicable.
All scheduling and compensation practices must remain fully compliant with CCNT requirements, and adjustments will be made where necessary to ensure compliance.
