Location: Hideaway Beach Resort & Spa, Maldives
Drive Service Excellence in a Luxury Island Destination
Hideaway Beach Resort & Spa is seeking a dynamic and experienced Training Manager for a two-month contract assignment to elevate service standards and enhance operational excellence across our luxury resort.
Key Responsibilities:
• Assess training needs across operational departments and develop targeted learning initiatives.
• Design and deliver practical training programs focused on luxury hospitality service standards.
• Conduct classroom sessions, workshops, and on-the-job coaching.
• Provide specialized training in fine dining service, wine and beverage knowledge, service sequencing, guest engagement, butler service, front office operations, and housekeeping standards.
• Develop seasonal training plans and tailor learning content to operational requirements.
• Work closely with department heads to ensure training objectives align with business needs.
• Evaluate training effectiveness and provide recommendations for continuous improvement.
Requirements:
• Proven experience in Learning & Development within a five-star luxury resort environment.
• Excellent facilitation, presentation, coaching, and interpersonal skills.
• Demonstrated ability to design and deliver training programs covering fine dining etiquette, wine and beverage knowledge, service sequencing, and guest interaction protocols.
• Strong knowledge of butler service standards and front office operations.
• Solid understanding of luxury housekeeping standards and best practices.
• Ability to create and deliver training content based on seasonal operational demands.
• Hands-on approach with a strong ability to provide effective on-the-job training and coaching.
• Willingness to live and work in a remote island environment.
What we offer:
•Competitive remuneration package plus service charge
•Complimentary meals. Accommodation provided
•A unique opportunity to share your expertise in paradise
Contract Duration: Two (2) Months