French-Speaking Resort Rep and Reservations Assistant in Tignes - next ski season 2026/2027
About the Role:
We
are seeking an enthusiastic Resort Rep and Reservations Assistant to
join our welcoming and dynamic Reservations Team at Chalet Chardons in
Tignes. This is a fixed-term position starting this autumn, running
through the winter ski season and concluding in April 2026.
Who Are We?
Chalet
Chardons is an independently owned ski chalet company that has been
offering exceptional ski holidays in the French Alps for over 20 years.
We specialise in providing catered ski chalet holidays that deliver
outstanding value for money, operating across the world-class resort of
Tignes. Whilst the majority of our guests are British, we are proud to
welcome a diverse international client base from
across Europe, North America, Australia, and beyond.
What Does the Role Involve?
This
is far from your typical 9-to-5 office job. Based in Tignes, this role
offers a work schedule designed to give you ample time to enjoy skiing,
snowboarding, and other alpine activities, thanks to our split-shift
system.
You
and your team's primary responsibility is managing all guest bookings,
supporting and communicating with guests all the way from the initial
point of contact and confirming their booking right through to their
departure after their holiday. This role requires impeccable
communication with the operations and chalet teams to ensure they have
all the relevent information to host our guests and give
them the best possible stay. As a resort rep as well, you will be
responsible for building relationships with suppliers in resort and
having a solid knowledge of the area so that you can offer any help and
advice to guests and chalet teams.
Key tasks include:
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Supporting the sales manager with booking enquiries and converting quotes into confirmed bookings
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Logging and following up on leads using our CRM system.
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Collecting information from guests post-booking and accurately uploading all relevant information to their booking
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Assisting clients with questions and special requests prior to their arrival.
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Supporting guest communication and requests while they are in resort.
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Communicating with the operations and chalet teams so that that have all
the necessary information on their current or upcoming guests
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Undertaking general administrative and sales tasks as needed.
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Acting as the in-resort French speaker to communicate with any French speaking guests or suppliers in resort
Whilst
these are the core focuses of the role, there may also be opportunities
to get involved in marketing tasks — including social media management
and seasonal marketing campaigns — depending on your skills and
interests.
Who Are We Looking For?
Whether
you are at the beginning of your professional journey or an experienced
customer service or sales professional seeking a lifestyle change,
this role is about your attitude and approach as much as your
experience.
Working
closely with and reporting to the Director of Sales & Marketing,
the ideal candidate will be a proactive, organised, and customer-focused
individual who thrives in a fast-paced environment. Our shift pattern
is designed to offer a great work-life balance, with plenty of free time
during the day to enjoy all the mountains have to offer.
Essential Attributes:
• A genuine “people person” who builds rapport quickly and naturally.
• Excellent communication skills, both written and verbal.
• A proactive self-starter with strong problem-solving abilities.
• Exceptional attention to detail and accuracy.
• Highly organised, with the ability to juggle multiple responsibilities.
• A customer-first mindset with commercial awareness.
• Strong work ethic and a positive, professional attitude.
• French language skills (B1 minimum)
Desirable, But Not Essential:
• Previous experience in reservations, sales, or customer service.
• Marketing knowledge or digital marketing experience (e.g. social media management, website updates, SEO).
• An interest in winter sports or alpine living.
Perks of Working for Chalet Chardons:
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Live and work in one of the world’s leading ski resorts.
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5 days' skiing per week.
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A full season lift pass for the Tignes & Val d’Isère ski area, worth over €1,090.00.
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Accommodation provided.
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All meals provided.
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Winter sports insurance.
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Salary.
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Performance-related bonus scheme.
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15% Family and Friends Discount on Chalet Chardons holidays.
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Ski or snowboard hire for the season.
