POSITION SUMMARY
Executive Assistant to General Manager in charge of Quality
This role provides high-level administrative and operational support to the General Manager in charge of Quality, while contributing to the effective implementation and continuous improvement of quality assurance processes aligned with the company’s mission, brand standards, and customer expectations.
The position plays a key role in championing the Quality function, fostering a culture of excellence, and supporting change initiatives aimed at enhancing guest satisfaction, employee engagement, and overall property performance.
Key responsibilities include:
- Support the development, implementation, and monitoring of quality assurance processes and continuous improvement initiatives.
- Act as a point of contact for internal and external stakeholders, managing communications in a professional and timely manner.
- Welcome and assist visitors, identifying their needs and directing them appropriately.
- Manage correspondence by reviewing, drafting, and responding to routine communications, ensuring accuracy and consistency.
- Organize, maintain, and update digital and physical filing systems for records, reports, and documentation.
- Prepare and edit letters, reports, presentations, and other business documents using standard office software.
- Schedule meetings, prepare agendas, take minutes, and ensure follow-up on action items.
- Manage incoming and outgoing mail and communications across multiple channels.
- Maintain and update databases, ensuring accurate record-keeping and efficient information retrieval.
- Support guest experience by logging, tracking, and coordinating responses to requests and feedback, ensuring timely resolution.
- Facilitate smooth office operations by coordinating resources and supporting administrative processes.
- Use and maintain standard office equipment and digital tools to ensure efficient workflow.
This role requires strong organizational, communication, and multitasking skills, along with a proactive mindset and a commitment to excellence and continuous improvement.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations coordinate.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
