The Rome Cavalieri, A Waldorf Astoria Hotel is one of the world's most iconic luxury hotels, offering breathtaking views of Rome, an extensive art collection, and unparalleled service. Our legacy of elegance, sophistication, and excellence is reflected in every guest experience, from our legendary accommodations to our world-class banqueting and events.
We are seeking a Director of Banqueting to lead our Banqueting and Conference operations, ensuring exceptional service, operational excellence, and a memorable experience for our guests, members, and event clients. In this role, you will report directly to the Operations Manager and oversee a dedicated team comprising the Banqueting Manager and the Maîtres d' team, ensuring seamless coordination, professional development, and the delivery of elevated service across all events.
What will you be doing?
As Director of Banqueting, you will oversee all aspects of banquets, conferences, and events, driving excellence, innovation, and revenue growth. Your responsibilities will include:
Strategic Leadership & Operations
* Manage all banquets, conferences, weddings, and private events with precision and excellence.
* Proactively enhance the guest and member experience, elevating service standards and the overall banqueting performance.
* Collaborate closely with the Commercial team, Event Planners, and DMCs to create seamless partnerships and lasting client relationships.
* Develop, implement, and uphold Banqueting Service Standards & Maître d' Excellence Guidelines, ensuring meticulous attention to detail, professionalism, and ceremonial service.
* Conduct routine inspections and enforce a proactive maintenance schedule for all banqueting equipment and spaces.
* Identify opportunities to expand and enhance conference and banqueting offerings.
* Analyze performance metrics and implement continuous improvement strategies.
* Manage contracted suppliers, ensuring effective contract control, performance oversight, and alignment with operational standards.
Team Leadership & Development
* Recruit, train, and mentor an exceptional Banqueting team, including Maîtres d' and service staff.
* Ensure staffing levels meet demand, with ongoing training to maintain excellence.
* Oversee staff performance, providing coaching, feedback, and performance management in line with company policies.
* Lead by example, maintaining a visible, approachable presence during all events.
Service Excellence & Guest Experience
* Ensure one to two Maîtres d' are present at all events and pre-conference meetings, guaranteeing flawless internal communication and service execution.
* Uphold ceremonial and elevated service for weddings, gala dinners, and VIP events, including personalized greetings and attentive guest engagement.
* Oversee the accurate preparation and execution of Banquet Event Orders (BEOs), consumption tracking, and client billing.
* Maintain structured post-event reporting and communication with event planners via digital platforms.
What are we looking for?
To excel as Director of Banqueting at Rome Cavalieri, A Waldorf Astoria Hotel you should possess:
* Strong experience in hotel, conference, and banqueting operations, with a proven record of delivering profit, cost control, and guest loyalty.
* Exceptional leadership, communication, and interpersonal skills to inspire and develop a high-performing team.
* Experience managing large-scale events and private functions in a luxury hotel or events center.
* Passion for delivering flawless, elevated guest experiences with attention to detail and ceremonial service.
* Degree or diploma in Hotel Management or equivalent is highly advantageous.
Why work for Hilton and Rome Cavalieri?
Hilton is the leading global hospitality company, dedicated to providing the finest accommodations, service, amenities, and value. At Rome Cavalieri, A Waldorf Astoria Hotel our vision "to fill the earth with the light and warmth of hospitality" drives our commitment to excellence. You will join a passionate team at the heart of one of Rome's most prestigious properties, shaping unforgettable experiences for guests and elevating the legacy of a truly iconic hotel
