Cross Training Internship Program – Front Office, Guest Experience & Housekeeping (12 months)
Location: Secrets Lanzarote Resort & Spa, Lanzarote
Secrets Lanzarote Resort & Spa is offering a 12-month Cross Training Internship Program designed for talented and motivated students who are eager to gain comprehensive experience in hotel operations.
This program provides a unique opportunity to rotate across key operational departments — Front Office, Guest Experience, and Housekeeping — developing a well-rounded understanding of luxury hospitality.
Program Overview
During this structured internship, you will rotate through three core departments:
Front Office: Guest check-in/out, reservations support, and daily operations
Guest Experience: Personalized service, guest relations, and satisfaction management
Housekeeping: Quality standards, room operations, and coordination of cleaning services
You will gain hands-on experience, working closely with department teams and learning how to deliver high-quality service across the guest journey.
Key Responsibilities
Support daily operations within each assigned department
Interact with guests, ensuring a professional and service-oriented approach
Assist in handling guest requests, feedback, and service recovery
Learn and apply brand standards and operational procedures
Collaborate with cross-functional teams to ensure smooth operations
Contribute to maintaining high levels of guest satisfaction and service quality
Candidate Profile
Student or recent graduate in Tourism, Hospitality Management, or a related field
Strong interest in developing a career in hotel operations
Customer-oriented mindset with excellent interpersonal skills
Proactive, adaptable, and eager to learn
Ability to work in a fast-paced and multicultural environment
High level of English required; additional languages are a plus
What We Offer
12-month structured cross-training program in a luxury resort
Exposure to multiple operational departments
Hands-on experience in international hospitality standards
Professional development and learning opportunities
Dynamic and multicultural working environment
