An exciting opportunity has arisen for an IT - Manager to join the Jumeirah Capri Palace for the summer season 2026.
This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will egister all enquiries reported by users co-ordinating a rapid and appropriate response.
Key responsibilities:
- Lead Customer Experience, Operational Excellence, and Digital Channels portfolios using Agile methodologies for predictable, high-quality delivery and continuous improvement.
- Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
- Manage the property’s IT deliveries by swiftly resolving impediments and adapting to changes effectively.
- Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
- Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
- Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
- Enhance end-user and customer support, striving for optimal service availability and uptime.
- Improve Wi-Fi connectivity across Jumeirah properties to meet high standards of service.
- Implement cloud strategies to streamline IT infrastructure management at the property level.
- Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching.
