Junior Front Office Agent
What's the job?
As a Junior Front Office Agent, you'll be the friendly face guests rely on for a smooth, welcoming experience. You'll assist with transactions, provide local insights, and help create the warm atmosphere that makes our guests feel at home.
Reports to the Front Desk Manager.
Your day-to-day
* Be the warm welcome that kicks off a memorable guest experience.
* Support the Front Office Supervisors and Front Desk team in daily operations.
* Greet IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
* Assist with guest bookings and share opportunities to enhance their stay.
* Handle cash and credit transactions following established procedures.
* Support the check-in and check-out process, including ID verification and key handling.
* Assist guests with requests, questions or basic concerns, escalating when necessary.
* Follow all safety procedures and hotel standards.
* Take pride in your appearance and act as a brand ambassador.
* Stay informed about daily events and hotel activities.
What we need from you
* Degree in Hospitality, Tourism or related field (recent graduates or final-year students welcome).
* Previous internship or up to 1 year of experience in Front Office or customer service.
* Fluent in local language and English; additional languages are a plus.
* Positive attitude, eagerness to learn, team spirit and passion for hospitality.
What to expect from us
* Discounted international room rates.
* Real opportunities for growth within one of the largest hospitality companies.
* Training programmes and access to IHG's learning platform.
* Uniform and laundry service.
* Meals while on duty.
* Private health insurance discount.
* Kimpton Benefits platform with exclusive employee discounts.
* A fun, collaborative work environment
