We have recently added a building of four high-end apartments in Les Gets to the AliKats portfolio for the 2025/26 winter season, and we are looking for a dedicated, proactive and guest-focused individual (or two part-timers) to take responsibility for the smooth running of the residence.
This role blends apartment supervision, cleanliness and maintenance oversight, and warm, thoughtful support for our self-catered guests. You’ll be the familiar face guests recognise, the guardian of high standards, and the person who ensures everything runs seamlessly day to day.
It is ideal for someone with strong housekeeping experience, excellent customer service skills, and confidence with basic spa & pool maintenance. You will work closely with the wider AliKats team during busy periods and will take the lead on standards within the building.
Key Responsibilities
Guest Experience
- Provide friendly, informative and professional guest meet & greets for self-catered arrivals.
- Serve as the on-site point of contact for guest questions, issues, and special requests.
- Maintain a reassuring presence in the building, particularly during early-morning and early-evening checks.
- Be on call and responsive during the day for guest issues or urgent needs.
- Manage all non-urgent requests efficiently during arranged morning and evening checks.
Daily Property Checks
- Conduct twice-daily checks (pre-8am and post-5pm as standard).
- Review all communal areas and outdoor spaces, ensuring tidiness, safety and comfort.
- Connect with guests during these checks to assess needs and ensure satisfaction.
Cleaning & Changeovers
- Lead and participate in apartment cleans on changeover days.
- Uphold AliKats’ high cleanliness standards and check the work of other cleaners when they support changeovers.
- Coordinate stock levels (cleaning products, linen, amenities), ensuring efficient use.
Spa & Pool Care
- Daily monitoring, testing and basic maintenance of the pool and spa, ensuring hygiene and guest safety.
- Maintain accurate logs and escalate issues promptly.
Reporting & Maintenance
- Complete daily reporting, flagging any guest concerns, maintenance needs or stock requirements.
- Carry out simple maintenance tasks (e.g., replacing bulbs, tightening fittings).
- Report all damage or technical issues quickly to the maintenance team.
Work Rhythm
- Twice-daily checks anchor the rhythm: one early morning, one early evening.
- On-call availability during the day for guest needs (urgent issues only).
- All routine and non-critical tasks handled during morning and evening checks.
- Changeovers generally occur on weekdays, with flexibility depending on bookings.
- Flexibility required around the weekly schedule to meet operational and guest needs.
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Minimum Two days off per week, scheduled in line with occupancy and changeover demands.
Requirements
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EU passport/Right to work in France essential
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Previous housekeeping experience
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Previous customer service experience
- Previous Spa/pool maintenance experience preferred
- Confident with basic maintenance and hands-on problem solving.
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Minimum 3 years’ driving experience with a full manual driving licence
- Fluent English essential; conversational French an advantage.
- Warm, reliable, guest-focused and calm under pressure.
- Enjoys working independently but connects well with the wider team.
Package & Benefits
- Competitive seasonal salary (based on experience).
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Accommodation provided for the full season.
- Work vehicle provided
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Ski hire included.
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Travel allowance provided
- Opportunity to be part of a friendly, supportive, high-quality hospitality team in the Alps.
