As a Concierge Agent Trainee at PHĀEA, you're the welcoming face and local expert, dedicated to enhancing our guests' experiences and creating lasting memories. Your role is vital in providing personalized service, offering expert recommendations, and ensuring every guest feels valued and cared for throughout their stay.
- Greet guests warmly, ensuring a personalized and professional welcome.
- Assist with smooth check-in/check-out processes.
- Escort guests to accommodations, providing property tours.
- Offer tailored recommendations for local attractions and activities.
- Handle reservations, travel arrangements, and special requests.
- Arrange transportation and bookings for various activities.
- Communicate with guests pre-arrival to personalize their experience.
- Follow up during stays for feedback and satisfaction.
