This position will provide administrative support to the properties, focusing on all aspects of People + Culture, with specific emphasis on Employee Relations initiatives and activities, as well as payroll and benefits administration - including health insurance, pension, wellness benefits, workers' compensation, IHG employee programs, and other employee benefit offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Lead and oversee employee engagement, recognition, and wellness programs - including Kimpton and Indigo Chips, Surprise & Delight, Employee of the Quarter, and Celebrate Service Week, among others.
* Plan, organize, and execute employee relations events such as Munch & Mingle with the GM, Town Halls, and annual Staff Appreciation Party.
* Supervise onboarding and offboarding processes, ensuring timely completion of benefit enrollments, HRIS activation, and exit interviews.
* Supervise administration of payroll and benefits programs, including pension, health and life insurance, and workers' compensation case management.
* Conduct regular audits of payroll and benefit records to ensure compliance, accuracy, and confidentiality.
* Serve as the property's Wellness Champion - coordinating health fairs, fitness activities, wellness talks, and community engagement events.
* Maintain up-to-date employee files, communications, and People & Culture documentation in accordance with company and legal standards.
* Partner with Department Heads to improve employee satisfaction and engagement scores as measured through surveys and feedback programs.
* Support training, development, and internship programs in collaboration with the Training Manager.
* Foster open communication through consistent visibility, active participation in departmental meetings, and maintaining an open-door policy.
* Conduct exit interviews and stay interviews, and use the data to analyze trends or areas of opportunity to improve the employee experience.
* Supervision of multiple HR Coordinators, providing training, support and oversight of their daily duties.
* Assist P&C Management with special projects, reporting, and initiatives related to recruitment, performance management, and compliance.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* Minimum 2-3 years of People + Culture experience, preferably in hospitality.
* Strong knowledge of payroll, benefits administration, and employee relations best practices.
* Must work well in a high-volume, active work environment.
* Ability to type 45+ Words per minute.
* Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
* Ability to prioritize and meet deadlines for multiple concurrent tasks.
* Strong organizational and project management skills.
* Excellent communication, organizational, and interpersonal skills.
* Proven ability to handle confidential information with discretion.
* Positive, people-first attitude and passion for creating an engaging workplace culture.
* Accuracy and attention to detail are required.
* This position requires a flexible schedule, and the employee must be able to work evenings, weekends, and holidays.
Salary range: $20-22 USD hourly plus gratuities
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