Company Description
A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.
Job Description
The Housekeeping Coordinator ensures the smooth and efficient operation of the Housekeeping Department by managing administrative tasks, coordinating communication between the team and other departments, and maintaining accurate record
Key Responsibilities:
Administrative & Coordination Duties
Act as the main point of contact between the Housekeeping Department, Front Office, and other operational departments.
Maintain daily room status reports and ensure accurate updates are communicated to Front Office.
Coordinate work assignments, prepare daily reports, and track room inspection results.
Monitor and update the housekeeping system (PMS) for room status changes and maintenance requests.
Handle incoming calls, messages, and guest requests promptly and professionally.
Operational Support
Support the Housekeeping Management in scheduling, daily briefing, and assignment of staff.
Ensure lost and found items are properly logged, stored, and returned according to hotel policy.
Follow up on maintenance issues reported by Room Attendants and liaise with Engineering.
Verify linen, amenity, and cleaning supply requests and coordinate with the storekeeper.
Guest Experience & Quality Control
Respond promptly to guest requests and ensure follow-up with the respective team members.
Monitor VIP arrivals and special requests, ensuring rooms meet brand standards.
Assist in conducting room inspections when necessary to maintain quality standards.
Administrative Records & Reporting
Maintain attendance, overtime, and leave records of the housekeeping team.
Compile and submit daily, weekly, and monthly housekeeping reports.
Assist with training coordination and performance documentation.
Qualifications
Minimum Higher School Certificate or equivalent.
Previous experience in housekeeping operations or coordination within a hotel environment.
Strong organizational and multitasking skills.
Excellent communication and computer literacy (MS Office, Opera PMS, or similar).
Ability to work under pressure and maintain attention to detail.
Professional, courteous, and service-oriented attitude.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
