What's the job?
As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.
Reports to the Front Desk Manager.
Your day-to-day
* Greet all guests upon arrival.
* Assist guests with luggage to their rooms promptly when checking in and upon checking out.
* Promote all hotel functions and facilities.
* Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
* Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
* Remove trash, papers, cans, bottles, cups, etc., in lobby area.
* Assist guest with general information when Front Office is not available.
* Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
* Polish and clean bell carts daily.
* Assist guests into automobiles or taxi.
* Prevent entrance of unauthorized or undesirable persons.
* Quickly respond to guest requests in a timely and friendly matter.
What we need from you
* Studies in hospitality or related field.
* 2+ years' experience working in Rooms department.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
* Discounted international room rates.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun! ??
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Uniform and laundry service
