Under the responsibility of the Head of Reception/Concierge, your main duties will include:
Main Responsibilities:
- Ensure the reception/concierge desk is staffed overnight.
- Demonstrate fluency in both written and spoken French and English.
- Master and have thorough knowledge of Word, Excel, Outlook, and the Internet.
- Perform reception tasks and procedures, including welcome services, communication, cash handling, administration, and security.
- Ensure the smooth execution of all guest-related operations at the reception: check-in, check-out, billing, room changes, providing information, organizing shuttles, etc.
- Maintain an excellent appearance, a positive attitude, attention to detail, and strong interpersonal skills.
- Handle guest complaints according to the procedures provided by your superiors.
- Guarantee the quality of services offered to guests.
- Ensure the safety and tranquility of the hotel overnight.
- Manage reception accounting: validate invoices, process payments, and close daily operations.
- Review the accounting for accommodation, restaurant, bar, and spa.
- Verify all transactions conducted during the day, including credit cards, checks, and cash at the reception and other departments.
- Oversee and manage the night audit (verifying in-house guest accounts, cash registers, generating payment reports, deposits, debtors, etc., and performing the daily closing).
- Prepare the revenue balance.
- Generate sales and statistical reports.
- Ensure security: monitor cameras, lock and unlock various hotel areas (public, staff, etc.).
- Provide on-demand services (room service, emergencies, etc.).
- Memorize guest preferences and habits to better satisfy them during future stays and record them carefully in the guest profiles.
- Hand over to the morning team, provide a nightly report, and communicate any requests.
- Submit the night report to management and each department head.
- Carry out tasks assigned by your superiors.
Your main qualities:
- Impeccable presentation
- Appreciation for luxury and boutique environments
- Natural flair for hospitality
- Ability to work independently overnight
- Quick thinking and effective decision-making in unexpected situations
- Fluent in professional English and French (additional languages are a plus)
- Proficiency in Microsoft Office
- Multitasking ability
- Knowledge of Medialog is an advantage
Motivated and passionate about the luxury hospitality industry, you are dynamic, autonomous, reliable, and dedicated. With an excellent presentation, you possess strong interpersonal skills and a commitment to providing exceptional service to a demanding clientele. You are fully proficient in professional English.
Benefits:
- Accommodation provided in Courchevel
- WiFi access
- Fixed salary plus end-of-season bonus
- Transportation provided by the hotel when station shuttles are not available
- Loyalty and seniority are rewarded
