ccommodation and Meals:
- Accommodation provided in Courchevel (single occupancy)
- Meals provided during working hours
Client Arrivals:
- Prepare for Client Arrivals (Hotel):
- Monitor client arrivals in advance.
- Gather all necessary information for seamless stay coordination (restaurant reservations, arrival times, transport bookings, etc.).
- Communicate special requests and information from the guest profile (cardex) to all relevant departments.
- Distribute role sheets or memorandums to all departments as needed.
- Prepare for Client Arrivals (Day of Arrival):
- Ensure rooms are prepared according to guest preferences.
- Coordinate with the housekeeping department to ensure rooms are ready for arrival whenever possible.
- Check-In:
- Follow the hotel’s predefined arrival process.
- Collect all necessary information for legal registration and to maintain a high-quality guest profile (cardex).
- Manage guests whose rooms are not ready upon arrival.
- Ensure guest safety:
- Maintain confidentiality of all guest information.
- Ensure all staff are properly trained in evacuation procedures and fire safety protocols.
During Guest Stay:
- Room Changes:
- Prepare and coordinate room changes with the head housekeeper and butler manager to ensure a smooth process.
- Communicate room changes to all relevant departments.
- Guest Profiles (Cardex):
- Accurately enter information into the Property Management System (PMS).
- Ensure guest information is always up to date.
- Concierge Services:
- Address guest requests for transfers, instructors, restaurants, activities, etc.
- Provide information and recommendations about local restaurants, activities, and attractions.
- Maintain the concierge logbook clearly for seamless team handover.
- Manage shuttle services by communicating effectively with valet/doorman/porter teams.
- Guest Complaints:
- Listen to guest complaints with empathy.
- Resolve issues promptly and ensure guest satisfaction.
- Follow up regularly until the guest is fully satisfied.
Departure Preparation:
- Collect guest departure times.
- Coordinate late check-out requests based on availability.
- Ensure guests leave with a perfect final impression.
Client Departures:
- Check-Out:Ensure a courteous and warm departure according to established procedures.
- Offer to book dates for the following year for returning guests.
- Guarantee all charges are settled before the guest departs.
Financial Responsibilities:
- Billing:Accurately bill for minibar, laundry, expenses, transfers, etc.
- Verify the accuracy of guest invoices daily.
- Cashier Duties:Oversee cash drawer handover and correct errors before accounting closure.
- Follow cash handling and payment procedures.
- Ensure cash counting is always performed in the presence of a witness and countersigned.
Additional Responsibilities:
- Cover for the night auditor on their days off.
- Impeccable presentation
- Excellent communication skills and courteous language
- Passion for luxury and boutique environments
- Natural aptitude for hospitality
- Responsiveness, dynamism, and attentiveness to guest needs
- Teamwork skills
- Fluent in English and French (additional languages are a plus)
- Proficiency in Microsoft Office
- Multitasking ability
