About Finn Lough
Finn Lough is a secluded hideaway in Fermanagh offering unique accommodation, immersive spa trails, and innovative dining experiences. We are committed to regenerative hospitality, blending luxury with sustainability and creativity. Since 2013, we’ve grown into one of Ireland’s leading independent resorts, known for design-led stays and unforgettable guest experiences.
Position Overview
As a Guest Experience Coordinator, you’ll be at the heart of the guest journey, from the first enquiry through to check-out. This role combines the warmth of guest service with the drive of sales. You will ensure each guest feels welcomed, supported, and inspired, while also promoting experiences, packages, and opportunities that enhance their stay and support the business.
The role suits someone with a passion for people, an eye for detail, and an instinct for creating unforgettable moments, while also being motivated by results and growth.
Key Responsibilities
Guest Services
- Welcome guests with warmth and professionalism
- Manage check-in and check-out processes efficiently
- Respond to guest enquiries across phone, email, and in person
- Assist with transportation, activities, and special requests
- Anticipate guest needs to deliver a personal, seamless experience
Reservations & Administration
- Manage and process bookings via phone, email, and online platforms
- Maintain accurate reservation records and guest itineraries
- Monitor availability, rates, and promotional packages
- Support with reporting, stocktaking, and guest feedback
Sales & Promotions
- Promote and upsell packages, experiences, and events
- Support the sales team with lead generation and follow-ups
- Assist with email campaigns and promotional materials
- Act as an ambassador for Finn Lough, always seeking opportunities to enhance both guest experience and commercial outcomes
