Responsibilities may include:🔹 Guest Services & HospitalityGreet and welcome guests with professionalism and warmthAssist with check-in/check-out proceduresProvide information about hotel amenities, services, and local attractions🔹 Front Desk OperationsOperate the property management system (PMS) to manage reservationsHandle guest inquiries, requests, and complaints with efficiencyCoordinate with housekeeping, maintenance, and other departments🔹 Rooms Division SupportSupport the daily operations of Front Office, Concierge, and Bell ServicesLearn about inventory management, room assignments, and yield strategyParticipate in training related to revenue management and guest satisfaction🔹 Communication & MultitaskingAnswer phone calls and manage email correspondenceDeliver high-quality service in a fast-paced, multicultural environmentUphold hotel policies, procedures, and brand standards🔹 Professional DevelopmentLearn supervisory tasks, shift leading, and guest service recoveryUnderstand U.S. hospitality workplace culture and standardsGain insight into career progression within international hospitality brands
