Duties and Responsibilities
Vision and Values
As Reservations Host, I fully comprehend the vision of Six Senses Crans-Montana, to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
Wellness
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
Sustainability
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
Out of the Ordinary
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
Operational Ownership
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
My duties and responsibilities will include:
* Run daily reports for Reservation department, operational departments, Sales & Marketing.
* Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
* Assist in all allocation of rooms.
* Check and handle for special requests and hard blocking rooms as needed.
* Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
* Track future room availabilities based on reservations.
* Monitor and update internet reservation system in coordinate with respected hosts.
* Assist in determine room rates based on the selling tactics of the resort.
* Assist in the management of the guest history and profile system.
* Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
* Ensure that the statistic information is all entered and updated in the computer, such as travel agent, commercial etc.
* Control room inventory in co-ordination with Reservations Manager
* Respond promptly on the overbooking situation, close reservation for critical days and inform our associates, such as SLH, Internet (Asiatravel) etc.
* Process group turnover; making new group, creating group codes and processing rooming lists within 48 hours of receipt.
* Communicate with group contacts for rooming lists, pickup and/or attrition.
* Assist in the review of work methods and procedures in reservations.
* Assist the Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
* Resolve feedback from clients regarding reservations and take immediate remedy action.
* Maintain a high standard of personal appearance, grooming and hygiene.
* Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
* Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
* Ensure all equipment of the department is kept clean and in good working condition.
* Upsell all resort facilities and activities.
* Attend meetings and training as required.
* Knowledge and strict adherence to LQA standards.
* Perform any additional tasks given to me by supervisor/management.
Skills and Experience
To execute the position of Reservations Host, I have the required qualifications, I can speak fluently french and english, technical skills and experience in a similar or greater role in luxury hotels with proven results. I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year's experience in a similar hotel operational role.
Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings I have an excellent command of written and spoken English with some knowledge of the local language and customs.
Remarks
Specific days and timing are based on the business needs, seasonality and local labor laws. The role will also require standing and walking for extended periods of time and some heavy lifting of materials up to 30lbs. I also recognize that the role is dynamic and may change to meet operational requirements
