Job Title: Concierge & Front of House Support
Location: Seasons Collection - Niseko
Reports to: Local Senior Manager
Contract dates: Nov 1st 2025- Mar 31st 2026
Hours: Full time - approx 40 hours per week
About us: The Seasons Collection — Niseko is an ultra high end luxury chalet experience, nestled in Japan’s premier ski destination. We craft exceptional, tailor-made stays for discerning guests, delivering thoughtful details, genuine care, and unforgettable memories.
Job Overview:
As our Concierge & Front of House Support, you’ll be the warm, trusted face of the chalet — anticipating guest needs, curating each day’s experiences, and ensuring that every moment reflects our standard of six-star hospitality.
Key Responsibilities:
1. Guest Services:
- Create a warm and welcoming atmosphere for all guests.
- Manage smooth check-ins and check-outs with efficiency and genuine care.
- Provide personalised concierge recommendations and handle guest requests promptly.
- Coordinate each guest’s daily itinerary — thoughtfully plan and confirm activities, manage reservations, update guest profiles, and curate experiences that leave lasting memories.
- Ensure the Room Ross booking system is always accurate and up to date.
- Manage guest billing and invoicing with precision.
2. Operational Management:
- Communicate clearly and professionally — both written and spoken.
- Build strong relationships with key local partners (ski schools, hire shops, restaurants, transport, distilleries, and attractions).
- Support F&B service as needed, including breakfast, après-ski, or dinner.
- Maintain immaculate personal presentation and hygiene.
- Demonstrate a flexible, can-do attitude — stepping in wherever needed to keep operations running seamlessly.
- Ensure all work is performed safely, courteously, and in line with Seasons Collection policies.
3. Marketing and Promotion:
- Support marketing activities and special promotions when needed to enhance the Seasons Collection brand.
4. Compliance and Safety:
- Ensure compliance with local regulations and health and safety standards.
- Implement and enforce safety procedures and protocols for staff and guests.
- Address any issues related to legal compliance and property regulations.
Qualifications:
- Proven experience in luxury hospitality, guest services, or high-end front-of-house roles.
- Natural warmth and genuine care for delivering exceptional guest experiences.
- Strong organisational and communication skills.
- Good financial awareness and budgeting confidence.
- A professional attitude and a flexible, proactive approach.
- Japanese language skills are an advantage but not essential.
Work Conditions:
- This role will require working evenings, weekends, and holidays.
- Hours of work may vary depending upon occupancy levels
What we offer:
- Live and work in Japan’s premier ski destination — powder snow, stunning landscapes, and a vibrant expat community.
- Competitive salary plus tips.
- Staff accommodation provided.
- Supportive, close-knit team culture in a truly beautiful chalet setting.
- A Niseko Annupuri season pass
Ready to join us:
If you’re passionate about luxury hospitality, love curating memorable guest moments, and dream of a season in magical Niseko, we’d love to hear from you!
Apply now: Please send your CV and a short intro to estelle@jawillglobal.com
Find out more: https://www.seasonscollection.net/theresidence
