Daily
Create at least one personal connection per day (adoption)
- Contact the guest before arrival
- Prepare amenity based on preferences
- Put alert to meet the guest upon check in
- Rooming
- Follow up calls during the stay
- Meet the guest upon check out
Create at least one wow story per day
- Adoption wow story after getting to know the guest
Spend 2 hours around the hotel
- Lateral service in peak hours
- Engage with guests
Wow check out project
- After pre arrival insert all the guests in the excel document
- Review the departure for the following day and make sure they had an outstanding experience
1 audit de LQA per day
- Audit a different venue/department everyday using the LQA app
Room calendar
- Update arrivals, departures and occupancy on the calendar
- Make sure all employees have the correct profile (starting and end date, employee number)
Monthly
Help with orientation
Role-plays
Support with projects
