The Senior Reservations Agent is responsible for assisting the Reservations Supervisor and Reservations Manger providing quality guest service by using the Kimpton customer service standards. You'll be responsible for creating memorable experiences for our guests, every day!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist in inputting reservations using the appropriate reservation system.
* Assist in training the Reservations team
* Handle heavy direct mailings, send and mail out confirmations.
* Handle travel agency checks and commission requests.
* Provide Sales support with the Reservation Manager in setting up group bookings and follow-up calls.
* Perform all operational and administrative duties associated with reservations: filing, end-of-month reports, correspondence, etc.
* Responsible for faxes, sales inquiries and brochure requests.
* Handle all incoming calls for reservations, and no-shows and non-guaranteed reservations.
* Promote repeat guest business for the hotel by providing phenomenal customer service!
* Promote upselling through status updates and referrals during sold-out dates to sister properties.
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* 4+ years of experience in luxury reservations and front office operations.
* Opera experience is a must.
* Ability to solve guest issues and deal with competing priorities.
* Excellent verbal and written communication skills.
* Microsoft Office knowledge is a must.
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands
