As an F&B Waiter, I will perform the following relevant tasks for this role:
· Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner, using guest name whenever possible.
· Answer outlet telephone courteously and efficiently as specified in departments standards.
· Escort guest to the table and assist in seating and present the menu.
· Ensure that you serve all the guest face towel.
· Assist in the control of their outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
· Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
· Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor.
· Ensure that all guests are greeted courteously and attentively in the working area.
· Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.
· Ensure the prompt and efficient service required by standards.
· Take order from any food & beverage outlet menus.
· Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
· Follow the leadership of the captain or supervisor on shift.
· Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
· Have good knowledge of all F&B outlets opening hours.
· Recommend and promote items as directed by supervisor.
· Maintain at all times the highest standard of social skills.
· Report any maintenances faults following the required steps.
· Knowledge on menu prices and suggesting upselling when necessary.
· Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
· Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and preferences and/or food allergies are implemented whenever possible.
· Maintain efficient administration within the department preparing and submitting operational reports on time.
· Ensure all equipment of the department is kept clean and in good working condition.
· Upsell all resort, spa, Experiences and restaurant facilities.
· Attend meetings and training as required by supervisors.
· Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
· Strictly adhere to LQA standards and guest comments.
· Perform any additional tasks given to me by supervisor/management.
