Program Objective:

To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

Welcoming and checking in/out guestsAnswering queries about facilities, local attractions, and transportation

Managing guest feedback and resolving complaints

Offering personalized recommendations for local experiences

Front Desk Operations:

Using booking systems (online and in-house software)

Learn how to make cash and card payments

Answering phone calls and responding to emails

Coordinating room assignments and managing reservations

Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

To assist in keeping the hotel clean together with WOT cleaning ninjas staff

F&B:

Setting up and organizing the buffet breakfast before guests arrive

Supporting the bar.

Maintenance of Common Areas:

Ensuring common areas are tidy and well-maintained

Stocking supplies (brochures, maps, snacks) at the front desk

Supporting housekeeping when needed

Teamwork and Communication:

Coordinating with management and other departments

Attending team meetings and contributing ideas for improving the guest experience

WOTELS

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Hospitality Frontline Internship