With over half a century of history steeped in elegance, vision and transformation, Vilalara Grand Hotel Algarve is seeking an inspiring professional to embrace the role of Rooms Division Director (M/F).

This professional will be responsible for managing and coordinating the daily operations of the Front Office, Boutique and Housekeeping, ensuring the highest levels of guest satisfaction, service standards, operational efficiency, and team management. The role calls for vision and outstanding skill in delivering personalized guest experiences, strong financial acumen, and the ability to motivate and develop teams elevating the reputation for excellence of the Vilalara brand.

Maximise occupancy and revenue, ensuring effective yield management
Consolidate and review periodic inventories, forecasts, profit and loss statements and budgets for the Rooms Division
Monitor and ensure that services delivered comply with the standards established by the Vilalara brand and the sub-brands it represents, recommending any changes to improve operations
Anticipate guests' needs, recognise and respond efficiently to requests, turning challenges into positive experiences
Monitor guest satisfaction indices and implement action plans for the continuous improvement of services
Contribute continuously to the improvement of Rooms Division processes
Support department leaders in overseeing and coordinating operational responsibilities and team management
Carry out the necessary audits within the division and the daily inspections of the hotel
Stay up to date on all hotel features and services, daily occupancy, availability, forecasted arrivals and departures, and scheduled activities and events
Comply with and enforce the guidelines and policies established by the company
Participate actively in People & Culture matters, with a view to the continuous development of your direct teams
Promote and foster a healthy working environment, focused on employee satisfaction and productivity
Maintain good relationships and team spirit with all Vilalara employees
Perform your duties safely, protecting the health and safety of colleagues and guests in compliance with Occupational Health & Safety procedures

Vilalara Grand Hotel Algarve

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Rooms Division Director