It’s recruitment time of year and we are looking for fun-loving, hard-working people to join our team in Bansko running our award winning fully catered chalets! We usually employ couples or close friends wishing to live and work together, but we also consider solo applicants, especially those with strong cooking experience.

Bansko is regularly voted the best value ski resort in Europe. In resort prices are much lower than other European resorts, with a 2 course meal including wine costing around £20. A beer or hot chocolate is around £2 in the village and on the slopes is around £4.

Bansko is a charming town with plenty of history as well as a vibrant apres-ski scene. The town and the mountain are World Heritage Sites, protected by UNESCO. Bansko has the best snow record in Bulgaria and the winter season runs from Mid-December to Mid-April. With 75km of piste and 80% snow making coverage, Bansko attracts skiers and snowboarders of all abilities.

Chalet Host positions

We are looking for couples or close friends to join our existing team. Each pair is responsible for the day to day running of one of our three chalets.

You must hold an EU passport and be available for the entire season, from early December to mid April and you must be customer focused, hard working, have lots of energy, enjoy meeting a diverse range of people and have a good sense of humour. Our positions would suit those who are self-directed and happy to take on any task to ensure our customers have a brilliant time.

Cooking is an important part of the role, however it is not essential to be a professional chef to work for us. Confidence in the kitchen and an awareness of food hygiene are beneficial. This could be from a domestic background at home (eg. dinner parties for friends/family) or from working in hospitality. Recipes and set meal plans are provided for you to follow.

A high level of speaking, reading, writing and understanding English is required.

Perks

The cost of living in Bansko is much lower than resorts in the Alps, and our hosts are able to live comfortably and enjoy everything the resort has to offer, including regular meals out at local restaurants as well as eating and drinking on the mountain.

Our package includes a competitive salary, meals on work days, uniform, bonus scheme, huge commission opportunities, free equipment rental for the season, and fun monthly team building activities. We can also assist with finding local accommodation, airport transfers and season lift passes (payable locally). You will have at least 1.5 days off per week and full pay on any empty weeks.

We are a small company and we provide our hosts with daily support in resort as well as 2 weeks full training with practice meals to get used to our menus, kitchens and service style. We have daily cleaners at the chalets for the bedrooms and bathrooms, giving hosts more free time for skiing or relaxing between morning and evening shifts.

Responsibilities:

Deliver an informative welcome speech, ensuring that sales for apres ski activities are maximized
Represent Total Chalets at the ski rental shop on their arrival
Distribution of pre-ordered ski passes
Follow an agreed upon weekly menu (catering for different dietary needs) and cook and serve breakfast, afternoon tea and 3 course dinner on 3 or 5 days (depending on the booking)
Manage stock levels, food rotation, shopping lists and weekly budget
Responsible for managing morning and afternoon transfer of guests to and from slopes (either driving yourself or using our driver)
Work together with an external cleaner on changeover day and check standards
Maintain excellent standards of hygiene and cleanliness (both personal and the chalet itself)
Keeping the kitchen and dining room clean each day
DIY maintenance day to day such as changing lightbulbs and replacing batteries
Build a rapport with the guests and positively add to their overall holiday experience
Publish weekly photos to for marketing purposes on our social media platforms. Eg. food served, the snow, chalet photos, resort etc

Typical working hours:

Working hours vary depending on how fast, organised and efficient you are. Also depending on guest numbers and what time breakfast will be served (this varies depending on guests). Some weeks may have no guests and on those weeks the working hours are very low but the pay stays the same (apart from tips and commissions). Guests can choose to have 3 or 5 evening meals and so the evening hours may be less than those stated below.

Monday 7am to 10am and 5pm to 9.30pm
Tuesday 7am to 10am and 5pm to 9.30pm
Wednesday – Day Off
Thursday – 7am to 10am and 4.30pm to 9.30pm
Friday 7am to 11.30am and 5pm to 9.30pm
Saturday 9am to 1pm and 4pm to 9.30pm (this is guest arrival/departure day)
Sunday 7am to 9am and 30 mins in the evening

We are proud to have returning staff as well as returning guests, and we feel this reflects the level of support and service we offer.

We typically employ couples, but we also consider good friends wishing to live and work together as a pair. Although couples and pairs are our priority, we can consider also solo applicants.

Sadly since Brexit we cannot consider British passport holders unless you also have a European passport or existing Bulgarian residency.

We are happy to help arrange local accommodation and ski passes for you (deducted from salary).

You will have 2 weeks training in all aspects of the Chalet including practice meals, budget keeping and minibus driving training (if applicable). This will include some fun team excursions and days out.

Please email Laura your CVs, cover letters and recent photo to info@totalchalets.co.uk

Video interviews will be held online using Whatsapp, Facetime or Skype.

We look forward to hearing from you!

Total Chalets

New Jobs

Chalet Couple/Pair (cook + host)