FRONT OFFICE TRAINEE: MISSION

At The Principal Madrid, we are committed to redefining the art of hospitality. As a Front Office Trainee, your mission is to embark on an exciting journey where you will become the face of our establishment, delivering impeccable service, and creating unforgettable moments for our guests.

RESPONSIBILITIES

Its main responsibilities will be the following:

Warm Guest Reception:

Provide a warm and personalized welcome to all arriving guests, ensuring a memorable first impression.

Efficient Front Desk Operations:

Handle check-ins, check-outs, reservations, and guest inquiries efficiently and accurately.

Guest Assistance and Concierge Services:

Assist guests with a wide range of needs, including recommendations, transportation, and arranging special requests.

Personalized Guest Experience:

Tailor each guest's experience by actively listening to their preferences and ensuring their unique needs are met.

Problem Resolution:

Address guest concerns and challenges promptly and effectively, maintaining a calm and solution-oriented approach.

Upselling and Revenue Generation:

Promote and upsell boutique hotel offerings, including room upgrades, special services, and amenities, to enhance guest experiences and maximize revenue.

Safety and Security Management:

Ensure the safety and security of guests and the property by following established protocols and maintaining vigilance.

Brand Ambassadorship:

Embody the boutique hotel's brand values, culture, and spirit in all interactions, leaving a lasting impression and fostering a sense of connection with guests.

WHAT DO WE NEED FROM YOU?

University student or recent graduate in tourism, hospitality, or related areas.
Passion for excellence and luxury.
Excellent verbal and written communication skills in Spanish and English.
Ability to work in a team and collaborate with other departments.
Ability to work in a fast-paced environment and under pressure.
Knowledge of Microsoft Office and hotel management systems is a plus.
Good personal presentation and attention to detail.

WHAT WILL YOU FIND WITH ÚNICO HOTELS?

Embarking on a journey with us means more than just an internship – it's a gateway to a world of opportunities and growth. Our Internship Program encompasses a range of incredible advantages that set the stage for your professional development:

Internship Contract: Our commitment to your learning journey starts with a comprehensive internship contract. This tailored agreement outlines your role, responsibilities, and the exciting projects you'll be a part of.
Economic Benefits: We value your dedication, and as a token of appreciation, we provide attractive economic benefits. From stipends to performance-based bonuses, we ensure you're rewarded for your hard work.
Shared Accommodation: Embrace a sense of community as you enjoy shared accommodation with fellow interns. Living and learning together, you'll forge bonds that extend beyond the workplace.
One Meal per Shift: Your energy matters. That's why we provide you with a nourishing meal per shift, so you're fuelled to excel in your tasks and contribute effectively.
Excellent Work Environment and Teamwork: Join a dynamic work environment where collaboration thrives. Experience firsthand the synergy of teamwork, where your ideas and contributions are valued from day one.
Major Continuing Training Projects: Learning never stops here. Engage in substantial, ongoing training projects that amplify your skills and expertise, paving the way for a successful career.
Possibility of Growth in the Company: Your potential is limitless. As an intern, you're not just here to observe – you're here to shine. Seize the opportunity to grow within the company and lay the foundation for an exciting future.
We believe in nurturing talent and paving the way for remarkable journeys. Join us, and let's create a path to success together.

The Principal Madrid

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Front Office Trainee - The Principal Madrid 5*